Career Journey
SPECTRM PUBLISHING UG -Berlin, Germany09/2022 – 09/2023
Sales Operation Associate - Intern , Supporting Sales and Customer Success
- Administered the Salesforce Sales platform in a custom profile, optimizing workflow efficiency.
- Developed and implemented HubSpot lists and notification workflows for process automation, improving productivity.
- Customized Salesforce features and conducted extensive testing in the Sandbox environment (SPICED framework, Account Teams) to enhance platform functionality.
- Generated reports and dashboards on Salesforce data, providing actionable insights for decision-making.
- Conducted market research efforts, resulting in the creation of 430 new accounts within a 2-month timeframe.
- Automated manual data entry by revamping custom Google Sheets functions using Apps Script, saving significant time and reducing errors.
- Analyzed approximately 5,000 accounts to create a Total Addressable Market (TAM) list of 1,400 accounts, segmented by region.
GETIR GERMANY GMBH -Berlin, Germany06/2021 – 08/2022
Training and Development Specialist, Supporting Training/Operations
- Administered Company LMS using Edapp software, Notion ensuring seamless knowledgebases functionality and accessibility.
- Developed and organized training content and documents, facilitating effective learning experiences.
- Utilized Airtable and spreadsheets to identify employees for training, scheduled sessions, and tracked performance improvements, resulting in a 70% increase in employee skill development.
- Conducted comprehensive training sessions for Store/Area Managers on the Getir platform, Shift Planning, Bio, and Cold Chain Protocol, leading to an 88% improvement in operational efficiency.
- Demonstrated proficiency in database management, utilizing spreadsheet tools for streamlined data organization and analysis.
COGNIZ INFO TECH -Cochin, India04/2018 – 02/2021
Business Development Team Lead, Supporting Sales & Marketing
- Achieved a 66.7% increase in annual revenue growth, from an initial 42 Lakhs INR to a final achievement of 70 Lakhs INR in a B2C sales leadership role.
- Successfully led and mentored the sales team, resulting in around 90% prospect database accuracy and CRM update rate.
- Efficiently managed and distributed prospect lists, ensuring a 100% utilization rate by the sales team through CRM.
- Demonstrated strong mentoring and convincing techniques.
- Maintained a high level of customer satisfaction by promptly handling queries, leading to an 80% customer satisfaction rate measured through feedback surveys.
